In the transition from community councils, MacDonnell Regional Council inherited assets, facilities and service delivery practices that were of widely variable standards and frequently below legislated or acceptable standards.
Responding to this situation, MacDonnell Regional Council established Service Levels to set and measure targets for core service delivery. Linked to multi-year implementation plans that outline best practice methods and aim to achieve certain standards progressively over the time period, the Service Levels are now administered through a live matrix document and is accompanied by staff management and training actions.
The Service Level matrix documents apply to Animal Management, Cemetery Management, Council Works Depots, Internal Roads Management, Parks and Open Spaces, Sports Grounds, Waste Management, and Weed Control and Fire Hazard Reduction. They set the objectives and service levels across each community and record the percentage or completion of a particular task. The document is reviewed at quarterly intervals and provides council with an accurate account of what work has been completed during a period and assists in identifying where service level gaps exist in an individual location.